Customer Relationship Management : Top 5 CRM Trends for 2015

CRM :Customer Relationship Management Customer Relationship Management (or CRM) is back! What a difference a few years makes. Not too long ago, surveys were reporting that 70-75% of all CRM initiatives failed. That was yesterday. This is today. While CRM implementation results leave a lot to be desired, it is amazing what can happen when… Read More »


The retail industry in the United Kingdom continues to be one of the nation’s most important. Traditional retailers are under increasing pressure from other sales channels such as mail order and electronic commerce. Ubiquitous technologies, in particular, the Internet and Internet enabled applications further force a previously unparalleled pace of change. Despite the apparent protestations… Read More »

Online Commerce and the Corporate Domination of Online Attention & The Corporate Writing of the Internet

The vision of the Internet as the basis for the rapid expansion of unbridled commerce is being strongly supported and successfully driven by the US Government, with support from other powerful capitalist states and transnational corporations.[i]  Despite arguments that the Net will support ‘friction-free capitalism’ without state intervention, promoters of online commerce have turned to… Read More »

Democratic Visions, Commercial Realities? The Corporate Domination of Cyberspace and the Prospects for Online Deliberation

Critics of modern consumer society such as Richard Sennet (1977), Jürgen Habermas (1989), and Carl Boggs (2000) argue that public discursive spaces necessary for the development of a strong democratic society have been increasingly displaced by spaces of private consumption.  In the process, subjects are constituted as consumers with the right to purchase from an… Read More »

Ethics and Information in the Digital Age

Ethics in a broad sense ― i.e. as a discipline that includes individual ethics, politics and economics and which was called by his founder, Aristotle (384-322 BC), practical philosophy ― is concerned with critical thinking on social structures and traditions that shape the lives of individuals and societies. It aims at questioning moral biases and… Read More »


CASE OF LARGE ORGANIZATIONS IN SLOVENIA The use of the Internet and Electronic Commerce in the late ’90s caused the disappearance of intermediaries between the buyer and seller. A seller could sell his products and services directly to a buyer without an intermediary in between (Shaffer and Zettlemeyer 1999; Wigand and Benjamin 1995; Choi and… Read More »

Ownership and Large Participant Affiliation in the Survival of Internet Marketplaces The Case of Agricultural Commodities

The technology of the Internet presents agricultural markets with opportunities to increase efficiency through lower transactions costs.  Data from 1999-2001 show that Internet facilitated shipments of agricultural commodities grew from 2.3 percent of total sales to 3.1 percent, or a 33 percent increase (U.S. Department of Commerce, 2003).  Given this growing use of the Internet… Read More »

Economics and Management of Networks

The sharing of knowledge requires its transfer. This transfer cannot, however, be treated like the exchange of other resources. Knowledge is perceived as particular to a certain individual (Teubner 2003). This problem, resulting from the individuality of the transfer of the resource knowledge, has in the past been insufficiently made a topic in scientific research… Read More »

The Bidders Stock Market Reaction to large European Merger Announcements

Information about companies is released frequently using many means of communication, especially for the high capitalization firms. The reaction of stock prices is a well-established line of research in financial economics. The efficient market hypothesis (EMH) assumes that the stock market reflects all known information and reacts immediately to new value‐relevant information that is disclosed… Read More »